FAQ

Our photos are color corrected on special monitors and printed in a color corrected workflow. The colors you see on your monitor may be slightly different (darker/lighter). Please keep in mind that on monitors and screens the light is on the back, on prints it is wherever your light source is, but mostly in the front.

All motifs are made available to us by ambitious hobby photographers from all over the world and are protected by §59 UrhG for further commercial use.

This means that you decide on a photo of the most fantastic street art objects from the theme worlds "Murals", "Paste-up" and "Stencils".

Only after you have placed your order will your favorite motif be printed, packaged and shipped in Cologne by our partner "Picanova" . And with over 15,000 positive Trusted Shops ratings , you can look forward to the highest print quality.

In our YouTube channel you can get a first impression of the high-quality production of individual products.

mystreetartgallery came about from the idea of ​​presenting the most fascinating motifs from the "Paste-up", "Stencil" and "Murals" theme worlds in one place and bringing them home to enthusiastic fans "for little money" . Our gallery keeps growing every day. Both new motifs and high-quality products complement the range day after day.

And you can take part as an artist or spotter. More here .

PRODUCTION AND DELIVERY TIMES on working days (Monday - Friday)
Canvas and poster printing: production time: 1 day (after receipt of payment)
All other products: production time: 5 to 10 days (after
Incoming payments)
Shipping time: between two and four days.
For orders that contain different products, the
Delivery time according to the product with the longest delivery time.

CAN MY ORDER ALSO BE DELIVERED BY EXPRESS SHIPPING?

No, unfortunately there is no faster way
select shipping method.

MY PRODUCT WAS DELIVERED AFTER THE USUAL DELIVERY TIME
NOT DELIVERED. WHAT CAN I DO?

If your order is exceptionally not on time
arrived, you can check them with your parcel number (will be sent to you shortly before
Shipping automatically sent via email).

MY SHIPPING ADDRESS IS WRONG OR HAS CHANGED.
WHAT DO I HAVE TO DO?

Please understand that your address due to the
automated order processing cannot be changed later.
CAN I CHANGE/CANCEL MY ORDER?

Subsequent changes to individual image data, sizes, etc.
Sadly, that is not possible. Due to automated settlement processes
Once the payment has been received and the order has been sent, it is unfortunately no longer possible to cancel the order.

WHAT ARE THE ADVANTAGES OF SIGNING UP FOR THE NEWSLETTER?

After successful registration you will receive regularly
our newsletter with exclusive offers. In addition, you will receive a discount of at least €5 on your next order every month. You can unsubscribe from the newsletter at any time. At the end of each newsletter you will find a button to unsubscribe.

MY SUPPLIED IMAGE IS DEFECTIVE/DAMAGED WHAT MAY
I DO?

In order to be able to form our own picture of the defect, it is sufficient for us to have one or two digital photos of the complained
article and with a short description of the defect stating the order number by email to support@mystreetartgallery.com
to send. Please do not return any goods to us . As soon as we receive the photos by email and feedback from our production department
received, we will contact you immediately. Since the ordered goods are individualized print products, the
Return excluded ( see §8 General Terms and Conditions ). In the event of a complaint, however, we will of course endeavor to remedy the situation.

I HAVE NOT RECEIVED AN ORDER CONFIRMATION

After you have placed your order, you will automatically receive one
Order confirmation to your e-mail address specified when ordering. It may be classified as spam, so please check your spam folder. If you still cannot find your order confirmation,
then please contact us via support@mystreetartgallery.com .

I HAVE NOT RECEIVED AN INVOICE

If you use prepayment transfer, Amazon
Payment, credit card or PayPal payment, please write to us at support@mystreetartgallery.com . When paying on account, we assign our claim to Klarna, which is responsible for invoicing.
Klarna will send you a separate one after your order
Invoice email to. Please note that failure to comply with the
Payment period reminder fees may arise. If you have any questions about paying on account, please email your question to kundendienst@klarna.de
or by calling Klarna directly on 0221 669 501 10.

WHEN IS MY ORDER VALID?

Your order can only be processed if you
At the end of the ordering process, state your payment request, our general terms
Accept Terms and Conditions and click "Order Now". You
You will then receive an order confirmation from us by e-mail. Only then is yours
order valid.

I HAVE NOT RECEIVED AN ORDER CONFIRMATION

After you have placed your order, you will automatically receive one
Order confirmation to your e-mail address specified when ordering. It may be classified as spam, so please check the spam folder. If you still cannot find your order confirmation, please contact us via support@mystreetartgallery.com .

IS IT STILL POSSIBLE TO MAKE CHANGES TO AFTER ORDERING
TO MAKE MY ORDER?

Unfortunately, due to automated production and
Dispatch processing processes do not subsequently change your order.

WHERE CAN I REDEEM MY VOUCHER?

You can redeem your voucher code directly in the shopping cart, where you can see a summary of your order. To the
To redeem a voucher, click on the "Redeem Here" link (to the left of "Subtotal"). A field will open where you can enter the voucher code. Then click on "Redeem Coupon" and the system will automatically update the total of your order.

WHAT DO I DO IF MY VOUCHER DOESN'T WORK?

Please check if you entered the code correctly.
If your voucher has a minimum order value or a limited time
are valid, please make sure that this data is still up to date. Information about this may be on your voucher. If all information
are correct and your voucher still does not work, please contact our customer service via email support@mystreetartgallery.com .

CAN I REDEEM MY VOUCHER BELOW?

Subsequent consideration of vouchers is
generally not possible.

WHAT HAPPENS IF I DON'T PAY ALL OF MY VOUCHER AMOUNT
CONSUMPTION?

If you only use a partial amount of your voucher,
the remaining amount expires automatically.

CAN I USE SEVERAL VOUCHERS WITH ONE ORDER
USE?

Multiple discount campaigns and vouchers cannot be used
be combined with each other. Only one voucher code can be redeemed per order.

WHAT ARE THE PAYMENT OPTIONS?

You can choose to purchase on account via Klarna,
PayPal, Sofortüberweisung, Amazon Payment, Apple pay, Google pay or pay by credit card. We accept VISA, MasterCard and American Express credit cards.

CAN I PAY MY ORDER IN INSTALLMENTS?

Payment in installments is of course also possible. However, it is necessary to select invoice as the payment method.

PAYMENT OPTION INVOICE

After your order you will receive a separate email from our external financial service provider Klarna. Please transfer the amount to the account details given there and also note the other payment modalities. In order to be able to use this payment option,
Your billing address matches the shipping address. Please also note that Klarna cannot accept company addresses when purchasing on account. In the event that you absolutely want to provide a company address, we ask you to select one of our other payment methods.

When purchasing on account with Klarna, a payment period begins
14 days after receipt of invoice. If the delivery is correct, your order must be paid for within these 14 days. If there are delays in shipping the goods, please contact support@mystreetartgallery.com via email after the delivery period has expired
to our customer service.

WHAT IS THE 3D-SECURE SECURITY PROCEDURE?

The 3D-Secure process ensures that the buyer is actually the credit card owner. When using 3D-Secure, you benefit from a shift in liability for purchases made with Visa or MasterCard. That means that for you
There is no risk of chargebacks when transactions are canceled due to misuse. If you are registered with the 3D Secure process using one of the registration methods, you will be shown an entry page from your bank during the payment process, on which you must enter your password. Only with the right one
Password, which is only known to you and your bank, the payment is made. If you are not already registered, you will be redirected to the bank's secure registration page before paying.

HOW WILL MY ORDER BE PACKAGED?

So that your goods reach you as undamaged as possible,
we only use high-quality special packaging for our products. For example, our board products are provided with extra edge protection so that the corners are not damaged during transport. In addition, most of our products are wrapped in strong bubble wrap.

HOW MUCH ARE THE SHIPPING COSTS?

In addition to the stated prices, we charge a flat rate of €7.50 per order for delivery within Germany. In our newsletter you will always find out about free shipping promotions

SHIPPING INFORMATION

As soon as your package is ready for shipping, you will also receive a new shipping notification. If you do not receive this notification after the production time for your article has expired, it may be because this message has ended up in your spam folder. should
If you cannot find a notification there either, please contact our customer service via email support@mystreetartgallery.com .

PRODUCTION AND DELIVERY TIMES

Production time on working days (Monday - Friday)
Canvas and poster printing: production time: 1 day (after receipt of payment)
All other products: Production time: 5 to 10 days (after receipt of payment)
Shipping time: between two and four days.

For orders containing different products, the delivery time depends on the product with the longest delivery time.

CAN MY ORDER ALSO BE DELIVERED VIA EXPRESS SHIPPING
BECOME?

No, unfortunately there is no way to select a faster shipping method.

MY PRODUCT WAS DELIVERED AFTER THE USUAL DELIVERY TIME
NOT DELIVERED. WHAT CAN I DO?

If, exceptionally, your order has not arrived on time, you can track it with your package number (which will be sent to you automatically by email shortly before shipping).

MY SHIPPING ADDRESS IS WRONG OR HAS CHANGED.
WHAT DO I HAVE TO DO?

Please understand that your address due to the
automated order processing cannot be changed later.

WHERE DO YOU DELIVER?

We only deliver within Germany.

WHEN DO I HAVE TO PICK UP MY PARCEL FROM THE PARCELSHOP?

If the courier service delivers your parcel to a parcel shop
deposited because you could not be found, you have up to 9 working days to collect your package. If the package is not picked up within the deadline, the package will be returned to us. A renewed
In this case, delivery on our part will unfortunately be at your expense.

CAN I ALSO SEND MY PARCEL TO A DHL PACKSTATION
DELIVERY?

Yes, deliveries within Germany can be delivered to a DHL Packstation. Please note that this is only possible for certain products. The "Deliver to DHL Packstation" option is only displayed if delivery to a Packstation is possible.

WHAT DO I DO IF MY PRODUCT IS DAMAGED?

If your product is damaged, you can complain to our customer service. Please take a photo of your product including the packaging so we can determine if the damage occurred during shipping or during production. Please contact us at support@mystreetartgallery.com .
Please do not return the goods unsolicited.

WHAT DO I DO IF THE DELIVERY DOES NOT MATCH MY ORDER
CORRESPONDS?

If the delivery does not correspond to your order,
please check your order data on the basis of the invoice. If your order does not match the order data, please inform our customer service via email at support@mystreetartgallery.com .

WHAT DO I DO IF MY PRODUCT COLOR DIFFERENCES
HAVING?

If your order color differs from your screen view
deviate, this is usually due to the setting of your monitor. If the product shows extreme color deviations, please inform our
Customer Service via email to support@mystreetartgallery.com and send us a photo of your product.

WHAT DO I DO IF A PART OF MY ORDER IS MISSING?

In the unlikely event that the delivery is not complete, please contact our customer service via email at support@mystreetartgallery.com .
We will of course take care of your missing products immediately. Please
note that products with different packaging formats are separated
be sent. Therefore there can be up to 3 deliveries.

WILL MY MONEY BE REFUNDED FOR DEFECTIVE GOODS?

You can revoke your contract declaration within 14 days in text form (e.g. letter, fax, e-mail) without giving reasons. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before we have fulfilled our information obligations in accordance with Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB as well as our obligations according to § 312g paragraph 1 sentence
1 BGB in conjunction with Article 246 § 3 EGBGB. The timely dispatch of the cancellation or the item is sufficient to meet the cancellation deadline.

HOW CAN I MAKE A CONSTRUCTIVE COMPLAINT ABOUT YOU?

We appreciate any feedback that we get
helps us improve. If you have reason to complain, our customer service will be happy to find a satisfactory solution for you. For general complaints about your order, please use our email address: support@mystreetartgallery.com
and tell us your order number and a detailed description of the item
problems. In the case of product complaints, it is best to attach a photo of the product to be complained about, on which the defect can be seen.